FOREVER GUARANTEE

We guarantee the permanence of our screen printing and embroidery FOREVER! Because B&T Sportswear uses only superior grade materials and executes our screen printing and embroidery processes to the highest technical and professional standards of the apparel graphics industry, we’re pleased to guarantee the permanence and clarity of our graphics on the garments you buy from us forever! If the decoration fails to stay on the garment after normal washing and wear, B&T Sportswear will replace the garment with the same or like item, or refund the value of the garment.

Decoration Preparation Services are labor service costs paid directly or indirectly by the customer so that B&T Sportswear can either create a brand new design, or re-create a customer’s existing design, into the proper format necessary for B&T Sportswear to decorate a customer’s order. Unless otherwise arranged prior to production, all artwork and digitizing created by B&T Sportswear for our customer’s order remains the property of B&T Sportswear, and will be maintained at our facility for our exclusive usage in executing our customer’s orders. Because our policy is to charge for the decoration preparation services for production orders solely on a cost-recovery basis, any transfer to the customer of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees, commensurate with the creative services rendered and at a value determined solely by B&T Sportswear. At a minimum, the release fees will be 3 times the current decoration preparation service fees.

B&T Sportswear reserves the right to display completed artwork in our showroom or on our website as examples of our work.

All new or edited artwork must be approved by the customer, via e-mail, fax or in person, before we will proceed with the decoration of your order.

MINIMUM ORDER

Our minimum order quantity for screen printing is 12 pieces (per imprint image). Cap/Hat art is considered a separate imprint image.

Our minimum order quantity for embroidery is 6 pieces of the same design. A quantity of 1 piece is acceptable for monogramming. If a “less than minimum” order is placed, the following are the additional charges:

$ 20.00 – for orders of 1-3 pieces

$ 15.00 – for orders of 4-6 pieces (4-5 for embroidery)

$ 10.00 – for orders of 7-9 pieces

$ 5.00 – for orders of 10-11 pieces

ADDITIONS OR CHANGES TO AN ORDER

Additions or changes to an order may occur prior to 6 days before the original delivery date and not affect our ability to meet that delivery date. When these additions or changes occur within 6 or fewer days prior to the original delivery date, we will do our best to make the additions or changes and still meet the original delivery date. Any additional charges incurred by B&T Sportswear to include these additions or changes on the original order will be added to the final invoice.

PRODUCTION TIME/ORDER COMPLETION

Our normal screen printing and embroidery production time is 10 working days from the day an order is placed. During our busier times of the year (April-June and September –December) production could take as long as 15 work days.

For promotional products, the production time is determined by the factory.

We will give you estimated completion dates at the time you place your order with us.

PICK UP OR SHIPPING

The majority of our completed orders are picked up by our customers at our showroom, located at 240 Locust Street, Columbia, PA. If our customer requests their order to be shipped or delivered, additional charges may apply.

ORDER CANCELLATIONS

An order cannot be cancelled except by agreement with B&T Sportswear, and after an agreement has been made to pay for the work already completed. Cancellations must be confirmed in writing. Completed orders cannot be cancelled.

TERMS OF SALE

For new customers a 50% deposit is required at the time the order is placed, with the balance due when the order is completed.

Existing customers could be offered C.O.D. or net 15 day terms.

We accept cash, checks, money orders, debit cards and all major credit cards. The customer is responsible to reimburse B&T Sportswear for any bounced check bank fees.

CUSTOM DESIGN SERVICES

B&T Sportswear can help you to create a design for use in the decoration of products purchased from us. The cost for this service is included in the screen printing preparation fees and embroidery preparation fees, as long as the time spent does not exceed 1 hour. After the first hour, a fee of $ 25.00 per hour will be charged for this service.

PACKAGING

All orders are bulk folded. Poly bagging is available on most items at an additional cost of $ .25 per item.

CLAIMS

All claims for defects in workmanship must be made within 5 working days of the customer’s receipt of the order.

PRICING

Pricing is subject to change without notice. Final pricing can be influenced by brand, quantity ordered, color of garments, and decoration requirements. All price quotations are good for 30 days from the date of the original quote. Large volume price quotations are available upon request.

SAMPLES

The customer must pay for any garment sample that must be custom ordered and that cannot be returned to the supplier. In the event the customer places an order which could include the sample, the cost of the sample will be included in the final order at a rate that reflects the quantity of that order. If a sample needs to be decorated, all decoration service fees apply.

CORRECT GARMENT SIZE SELECTION

B&T Sportswear custom decorates every order to our customer’s specifications.

However, we do not make, assemble or manufacture the garments themselves, so we cannot guarantee that the physical garments as sized will meet your needs. To help you decide on the correct garment sizes needed for your order, we can provide you with as much sizing information as the manufacturer provides to us. When requested, we will also provide sufficient samples to allow you, our customer to select the correct sizes needed for your order.

Ultimately the customer is responsible to order the correct size garment.

B&T Sportswear does not accept returns or provide free replacements on ordered items that are custom decorated and are tagged by the manufacturer with the correct sizes ordered by the customer.

WASHING INSTRUCTIONS

Embroidered items – All embroidered items should be washed inside out with a mild detergent. NO BLEACH. Do not leave soaking in water or lying in a pile when wet. Iron on the reverse side of the embroidery.

Screen printed items – Wash screen printed items inside out, following garment manufacturers washing instructions.